Inside Help Desk Software

The many advances in technology have led to an increased use of business software platforms as companies look to capitalize on the many benefits associated with the use of business software. However, smaller businesses continue to have trouble finding solutions that are appropriate for them. With many of the help desk providers developing solutions geared towards larger enterprises, many smaller businesses are often left to come up with their own alternatives as these solutions don’t scale down well to smaller companies.

Costs also play a large role for smaller businesses who may not have the larger budgets that larger companies have. The availability of a cost-effective solution geared towards smaller business becomes extremely difficult to find. However, there are alternatives out there for smaller companies.

The introduction of free help desk software allows smaller companies to enjoy all the benefits of help desk software with little cost. Illient’s SysAid is one example of a free help desk platform that provides many of the same features larger platforms offer. Web Help Desk is also another popular free help desk provider. Although many free help desk providers also provide more comprehensive paid versions of their software, the free version is often more than sufficient for many smaller companies.

Free Help Desk software provides smaller companies with an alternative to the expensive packages which are often out of company budgets. Try a free help desk solution for your company to see whether it fits for you! With no cost to you, it could be the answer to many of your existing help desk issues!

Technorati Tags: Free Help Desk, Help Desk Software, Web Help Desk

GWI Software provider learned that its c.Support Help Desk software platform was being used in an unusual way. The CDC was apparently using it to assist in tracking the H1N1 virus outbreak in the United States. Although the creators of the c.Support platform were surprised by this unusual case, they can’t say they’re surprised.

c.Support was designed as a powerful yet flexible help desk tool. Its customizability allowed it to be tailored to many unique and very specific processes which is probably why the CDC found it feasible to use c.Support in its operations. GWI Software is proud of c.Support’s ability to adapt to different situations and is pleased to know that it is being used in an important role in ensuring public safety.

GWI Software continues to be a leading provider of help desk support software and IT support applications. Its highly customizable service platform is popular amongst companies in a variety of different industries. With thousands of deployments worldwide, GWI Software continues its growth and expansion into one of the leading help desk providers.

Technorati Tags: Help Desk, Help Desk Support, IT Support

Web Help Desk has continued to be a leading provider of help desk software for a number of industries in the past few years. Prior to all the new technological innovations such as Cloud Computing or SaaS, Web Help Desk was providing companies with its award winning help desk software platform. Web Help Desk has continued to innovate to maintain its position on top of the help desk software industry as it has recently announced new versions of its existing help desk platform.

As customer service gains in importance in today’s business world, help desk software is becoming a more popular choice for many companies. With tools that can still provide effective monitoring of its agents, Web Help Desk Lite is similar to the full fledged version of its popular help desk software. The main difference is associated with the cost and convenience as Web Help Desk Lite is aimed towards companies who cannot afford a more advanced solution and don’t have the resources to dedicate towards deploying a more complex help desk platform.

Web Help Desk Lite will be offered as a SaaS product as well as an on-premise “lighter” version of its existing help desk software product. This should provide companies the ability to afford a solution that can meet their company needs. For more information on what Web Help Desk Lite has to offer, you can find a list of features here.

Technorati Tags: Help Desk Software, On Premise Help Desk, SaaS Help Desk, Web Based Help Desk

GWI Software announced the release of its newest product, c.Support Version 8.0, which is a powerful web-based help desk solution geared for help desks of all types and sizes.

c. Support 8.0 has a number of improvements and enhancements which should improve performance and allow support centers to be much more effective in what they do. GWI Software’s committment to improve the help desk community is evident in its devotion to developing the best and most advanced help desk solution possible. Its investment in developing its product shows its committment to the help desk industry.

c.Support 8.0’s improvements includes a new interface as well as a more responsive solution. GWI Software made its support able to handle much larger loads at a much faster speed. This should help help desk organizations that are swamped with requests and enable growing help desk organizations to grow within the same solution.

GWI Software’s many new features should provide help desk departments the tools necessary to accomplish their jobs efficiently and much more easily. For more information on the exciting new changes, you can read the full article here.

Technorati Tags: Help Desk Department, Help Desk Software, Service Desk

Toyota Financial Services is one of the leading vehicle finance corporations in the world. With hundreds of staff and offices found all over the world, Toyota began to feel the effects on its IT help desk. With over 200 calls and emails a day, TFS had to find a way to run its help desk more efficiently and solve issues ina  more productive way.

Issues which plagued the help desk ranged from issues with the company website to internal issues within the company’s systems. Toyota felt it was time to be able to find a help desk system that would be able to support its staff while also being able to track performance through reporting and analytics tools. Boosting its help desk productivity was a key goal for Toyota in being able to provide better customer service.

After reviewing a number of different help desk options, Toyota decided on FrontRange’s Heat service desk package. Heat’s customizability as well as its recording features make it a very convenient system for Toyota. Rather than doing simple administrative tasks such as recording and logging phone calls, help desk staff now have the time to attack the root of problems by working on the issue itself.

Toyota has been impressed with HEAT’s functionality and usability as it provides many tools that simplify the support process for its help desk employees. HEAT provides the staff with accountability as performance is easily monitored through a variety of reports and other tools.

For more information on this successful implementation, you can read the full article here.

Technorati Tags: Customer Service, Customer Support, Heat, Help Desk Support, IT Help Desk

With technology continuing to improve, the opportunity to improve upon existing inefficient operations is now easier than ever. Not only are companies looking to optimize their operations, governments are buying into the trend too. With the vast array of help desk offerings now available, governments can now benefit by selecting software packages that can best benefit their operations.

Kent County is a recent example of a government agency looking towards technology to improve upon its operations. In implementing its new ITSM software from Hornbill, the support staff are now able to efficiently handle requests and provide quick service. Through its detailed selection process, Kent County was able to settle upon HornBill due to its ease of use.

Hornbill has shown it’s capable of handling complex requests which makes conducting tasks much easier for employees. This allows the County to handle more requests due to the faster response times. As the County continues with its implementation, it hopes to capitalize on other features that have yet to be introduced into their systems. WIth the new features, Kent County is looking to see how it can improve even more upon its existing operations.

For more information on Kent County’s implementation process and its experience with Hornbill ITSM, you can read the full article found here.

Technorati Tags: IT Service Management, ITSM

Help Desk systems have played important roles in maintaining and providing high levels of customer service. With expanding companies offering more complex products, the need to provide quick and efficient customer support is now becoming more essential than before.

SecureData, a company that provides information security, was a company who had recently been looking to update its existing help desk software package. In providing a secure network which provides protection and security for customers’ data, they have developed strong relationships with their customers. However, SecureData was still looking on ways to improve on the service it provides its customers.

SecureData had decied upon a comprehensive CRM package called Radical which includes some help desk functionality. SecureData found it necessary to pursue a product that could fully meet the growing requirements of its service desk operations. After browsing through a number of different CRM solutions, they settled upon Radical to provide support for its service desk.

Radical provides SecureData a number of options such as dashboards and reports to see real-time information. Also, customer information can be easily gathered and tracked to ensure consistency and provide accountability for any actions. This should greatly improve the way information is captured and used as employees can efficiently access information and quickly know what to do with it.

In addition to these features, Radical also offers a number of other features that can benefit your help desk facility. For more information about Radical CRM and the features it provides, you can read the full article here.

Technorati Tags: Help Desk, Radical CRM, Service Desk Suite

FrontRange recently released the newest version of its popular help desk software, HEAT. Its newest version, Heat 9.0, features an advanced web interface which improves productivity and increases worker efficiency.  This allows companies to maximize the work they get from their workers.

With new tools such as tabbed browsing and message centers, it should greatly improve worker productivity and provide company cost savings in terms of reduced downtime and improved workflow. With the state of the current economy, companies are looking for ways to eliminate existing inefficiencies. Turning to FrontRange to help leverage its help desk functions can go a long way in cutting many costs and increasing productivity.

The advanced features of Heat 9.0 will enable companies to improve upon existing operations. To learn more about FrontRange and its newest offering of Heat, you can read the full article found here.

Technorati Tags: Heat 9.0, Help Desk, Help Desk Features, Help Desk Tool

Numara Software, a popular supplier of help desk solutions has announced that its popular product, Numara FootPrints 9, was awarded the 2008 Product of the Year Award from TMC. Numara FootPrints 9 is the latest release of its popular service desk management solution.

The newest version of Numara FootPrints provides a host of features to allow companies to run their service desks in compliance and more freely. The newest version provides support for an ITIL library while also providing the freedom for help desk technicians to work from remote locations. Its mobile help desk functionality provides employees the flexibility necessary to succeed in today’s fast paced world.

Numara is honored to receive this prestigious award for its Numara FootPrints Software solution. The award is in recognition of the high standards Numara places on its products. With its ease of use and practical features, Numara FootPrints should continue to be a popular choice among companies as it provides companies with the functionality companies look for.

For more information on Numara FootPrints 9, you can find the full article here.

Technorati Tags: ITIL, Mobile Help Desk, Numara FootPrints

Customer support continues to be critical to a company’s success. With the huge workload help desk departments usually handle, it can often be extremely frustrating for companies to deal with many issues. However, inaction on inefficient support processes can cause lost customers and lost revenue.

To better handle customer support and lower support costs, businesses are turning towards service desk software to improve many IT related activities. Service Desk applications now are responsible for managing a variety of processes other than traditional support. However, many of these processes help to improve existing IT functions and thus indirectly improve customer support by helping to diminish the number of IT related support requests.

With a capable service desk or help desk solution, your company can enjoy a much smoother support process and enable your comapny to save money while simultaneously improving customer support. For more information on the benefits of service desk software, you can find the full article here.

Technorati Tags: Customer Support, Help Desk Application, Service Desk