Inside Help Desk Software

The Co-operative Group has decide to deploy FrontRange’s IT Service Management Solution (ITSM). The implementation of this new software should allow the Co-operative Group to provide better customer service at a lower cost.

Frontrange’s solution stood out over other features due to its integration of Frontrange Voice. This allows the company to use Frontrange for a variety of its business needs. In Consolidating a variety of systems, ITSM costs should decrease as business performance should improve. In addition, many processes will now be automated as Frontrange is able to provide a variety of new features that will help speed up business processes as well as maintain accuracy.

The integration of both service management and the voice solutions should allow The Co-operative Group to streamline its businesses processes without suffering from increased costs and lower quality. In addition, the consolidation of their Help Desks should increase efficiency and maximize the use of thei resources.

Technorati Tags: Help Desk, Help Desk Consolidation, IT Service Management, ITSM, Service Management

ITIL Knowledge is increasingly becoming a staple of help desk agents. As the need for help desk support increases, help desk agents are becoming better trained and more educated on their respective topics. This enables companies to become more efficient as a better trained staff provides users and customers with better and quicker service.

The improved training of help desk agents allows companies to handle a larger number of help desk requests. Adoption of ITIL standards has increased dramatically in recent years as companies are becoming more capable of providing competent help desk service.

Technorati Tags: Help Desk, Help Desk Support, Service Desk

Help Desks have been recognized as the IT support for companies as they provide technical support on issues that range from very simple to very complex issues. However, with the recent advances in technology, the number of help desk requests have risen dramatically. Although many of these inquiries may be reasonable questions, there has been a growing amount of simple questions as people rely on help desks for the simplest of problems.

Simple problems that are easily resolved by restarting a computer should not be questions asked to a help desk. Also, there are a number of easy solutions to a variety of problems. Simple solutions such as ensuring plugs are properly plugged in or switches are switched to the proper position solve a surprisingly large number of problems. Before, calling a help desk for support, take the necessary precautions and ensure that it is a credible problem.

Technorati Tags: Help Desk, Help Desk Support, Service Desk

CareTech Solutions had long been a provider of IT products for the healthcare industry. With the need for hospitals to be more reliable and perform efficiently, CareTech recently announced it would try to help meet this need. CareTech recently announced the realease of its Service Desk Solution, which will provide help desk and IT support to hospitals all over.

This Service Desk will provide around the clock support and help hospitals take care of their IT problems. Their Service Desk Solution will provide specialized service as well as superior customer support. Due to the importance the healthcare industry, it is critical to be able to keep it running smoothly at all hours of the day. CareTech’s new Service Desk solution should help in that aspect by providing around the clock support to enable Hospital IT environments to run smoothly.

Technorati Tags: Help Desk, Service Desk, Service Desk Solution

Numara, a leader provider of help desk and service desk solutions, has been awarded for its help desk solution. Contactcenterworld.com has announced that Numara Software was voted for the Best in Class Award as well as the Best New Product Award. With these awards, Numara Software continues to show its excellence in the help desk software industry as demonstrated by the winning of these wards.

Numara Software had also previously won a number of awards in previous years. By continuing to listen to the help desk needs of its customers, Numara can continue to maintain this edge in the help desk industry. With help desk vendors like Numara Software, companies in need of new help desk technology should definitely be pleased with the many options that are out there.

Technorati Tags: Help Desk, Service Desk, Service Management

SharePointHQ has announced the release of its new Help Desk Solution, SharePoint Help Desk solution. This help desk solution will allow business who currently use other Sharepoint products to also have a help desk application without having to search through other vendors for a product that matches. SharePointHQ Help Desk offers a fully integrated Help Desk solution compatible with other Sharepoint solutions which is catered towards SMBs.

SharePoint Help Desk will include many features including:
     -Lifecycle Management and Tracking
     -Self Help Tools for easy/smaller issues
     -Search Capabilities for help related topics
     -Help Desk Automation
     -Metrics and Dashboards

This solution will be available in North America at a reasonable price and should provide companies with more options as well as more consistency in their business processes as they are provided more support through this help desk solution.

Technorati Tags: Help Desk, Help Desk Solution, Service Desk

BMC Software continues to dominate the Help Desk / Service Desk market as it holds the top spot for the fifth consecutive year. This continued dominance can be attributed to their customer service as they value the input and questions of their customers.

BMC Software will continue to look to grow and expand its dominance of the Help Desk and Service Desk sector. BMC also holps to extend this success into other sectors as it looks to expand into other fields of business technology such as Service Automation. In recently acquiring BladeLogic, BMC Software hopes to be able to provide its customers with better solutions and continue to provide its companies with its excellent customer service.

Technorati Tags: Help Desk, IT Help Desk, IT Service Desk, Service Automation, Service Desk

Introduction of ITIL processes has helped lower the amount of help desk calls received at Your Homes NewCastle, a Housing Group Company. Calls to its help desk have been reduced by one-third after the release of its new service desk. This has been mainly attributed to the fact that ITIL has helped decrease the calls that were related to minor problems. The IT Department had previously been swamped with minor errors, decreasing the productivity of its service desk.

With 850 employees to support, YHN decided to take a more proactive approach and help decrease the number of callers with minor problems. In doing so, they had hired a Consultancy Group to help implement ITIL. This has helped increase the productivity as well as the efficiency of its service desk by being able to drastically reduce the amount of calls received.

Technorati Tags: Help Desk, Help Desk Solution, Service Desk, Service Desk Solution

LiveTime Software,  a leading Service Management and Help Desk Software Solution provider, released its new ITIL Service Management Software Solution. This virtual solution runs on Java and supports a variety of platforms including Sun xVM and VMware Virtualization platforms. This improved solution has improved its performance as well as decreased the necessary hardware required to run the solution which allows companies to do more with less.

Livetime’s new Service Management Solution is easily deployed and quickly installed similar to what you would expect when buying traditional computer software. With this ease of use as well as the extra security provided for the solution, this makes Livetime’s ITIL Service Management Solution a very well rounded solution and should draw much interest from companies in search of the right Help Desk Solution

Technorati Tags: Help Desk, Service Desk, Service Management

Berkshire has recently gained Connecting for Health accreditation meaning it will be able to now handle any help desk incidents directly rather than through the national service desk. With the high number of help desk requests Berkshire receives, it was necessary for Berkshire to receive accreditation in order to efficiently handle all the problems.

This new process helps fulfill all help desk support inquiries as well as improve service management capabilities. Also, the new system in place should help maintain more accurate records. This should provide clients with better service and a quicker resolution to any help desk problems.

Technorati Tags: Help Desk, Service Desk, Service Management