Inside Help Desk Software

Berkshire has recently gained Connecting for Health accreditation meaning it will be able to now handle any help desk incidents directly rather than through the national service desk. With the high number of help desk requests Berkshire receives, it was necessary for Berkshire to receive accreditation in order to efficiently handle all the problems.

This new process helps fulfill all help desk support inquiries as well as improve service management capabilities. Also, the new system in place should help maintain more accurate records. This should provide clients with better service and a quicker resolution to any help desk problems.

Technorati Tags: Help Desk, Service Desk, Service Management