Traditional IT Support sectors of the company were often known as IT Help Desk. However, some companies have chosen to rename their IT support sectors from Help Desks to Service Desk. The idea behind changing the name would be that the new name change would help promote a more service like attitude in these sectors of the company. However, this mentality was not fully embraced early on as many people were skeptical that the name change would be reflected in a change of attitude.
However, in recent times, the service desk mentality has been slowly evolving towards its name. Service desks are focusing more on why problems are occurring, rather than just solving problems. In doing so, they are hopefully preventing other problems from occurring which may be a more effective way of providing help desk support. It is reported that service has been dramatically improving recently as service providers continue to improve in the quality of service they provide to customers. The idea between the name change from help desk to support desk may actually be working as companies take on a more service oriented approach.
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