Inside Help Desk Software

Help Desk systems have played important roles in maintaining and providing high levels of customer service. With expanding companies offering more complex products, the need to provide quick and efficient customer support is now becoming more essential than before.

SecureData, a company that provides information security, was a company who had recently been looking to update its existing help desk software package. In providing a secure network which provides protection and security for customers’ data, they have developed strong relationships with their customers. However, SecureData was still looking on ways to improve on the service it provides its customers.

SecureData had decied upon a comprehensive CRM package called Radical which includes some help desk functionality. SecureData found it necessary to pursue a product that could fully meet the growing requirements of its service desk operations. After browsing through a number of different CRM solutions, they settled upon Radical to provide support for its service desk.

Radical provides SecureData a number of options such as dashboards and reports to see real-time information. Also, customer information can be easily gathered and tracked to ensure consistency and provide accountability for any actions. This should greatly improve the way information is captured and used as employees can efficiently access information and quickly know what to do with it.

In addition to these features, Radical also offers a number of other features that can benefit your help desk facility. For more information about Radical CRM and the features it provides, you can read the full article here.

Technorati Tags: Help Desk, Radical CRM, Service Desk Suite

FrontRange recently released the newest version of its popular help desk software, HEAT. Its newest version, Heat 9.0, features an advanced web interface which improves productivity and increases worker efficiency.  This allows companies to maximize the work they get from their workers.

With new tools such as tabbed browsing and message centers, it should greatly improve worker productivity and provide company cost savings in terms of reduced downtime and improved workflow. With the state of the current economy, companies are looking for ways to eliminate existing inefficiencies. Turning to FrontRange to help leverage its help desk functions can go a long way in cutting many costs and increasing productivity.

The advanced features of Heat 9.0 will enable companies to improve upon existing operations. To learn more about FrontRange and its newest offering of Heat, you can read the full article found here.

Technorati Tags: Heat 9.0, Help Desk, Help Desk Features, Help Desk Tool

Numara Software has been a leader in IT Service Management solutions for a variety of different industries. Numara Software continues to add to its customer base as it announces the addition of thousands of educational organizations to its customer family. Despite the economic downturn, Numara Software is doing better than ever, with a 20% increase in new customers for Numara Software.

Numara Software is pleased with the success they have had among educational institutions and will expand on this by continuing to improve its tool and resources. Their goal is to be able to create a learning environment for the campus where customers do not have to focus on IT related issues. A number of prominent educational institutions have chosen Numara Software. Some of these names include Yale Law School, Wake Forest Business School, and Duquesne University.

With thousands of customers worldwide and a rapidly expanding customer base, the future for Numara Software looks extremely bright. For more information on Numara Software, you can read the full article found here.

Technorati Tags: Customer Support, Help Desk, IT Asset Management

Beverage giant Pernod Ricard Pacific is known for its many famous brands all over the world such as Absolut Voda or Chivas Regal to name a few. With its evergrowing business, Pernod Ricard Pacific was looking for a way to efficiently streamline its help desk processes as well as automate many of its activities. As the number of help desk support tickets continued to increase, Pernod Ricard felt it was only appropriate to begin looking for a solution to improve its service desk capabilities.

Pernod Ricard settled on BMC Software IT Service Desk to help solve its help desk support problems. Prior to implementation of BMC Software, Pernod Ricard faced many issues associated with its ancient help desk system. Now, with BMC Service Desk, Pernod Ricard has improved its response times and simultaneously improved customer satisfaction. Also, new monitoring capabilities make it much easier for Pernod Ricard to track and monitor its services.

For more information on BMC Software’s IT Service Desk, you can read the full article found here.

Technorati Tags: BMC Software, Help Desk, Help Desk Support, IT Service Desk, Service Desk

Numara, a leading service management software provider, has announced that its Numara FootPrints 8 has received an award from Customer Interaction Solutions Magazine. Numara FootPrints 8 is a web help desk solution which allow companies to control the number of employees it chooses to hire and improve service desk efficiency.

Numara Footprints 8 is recognized as one of the more flexible and easy to use Service Desk Solutions currently available. This award is in recognition of Numara Software’s committment to technological innovation as well as quality in producing its applications.

Technorati Tags: Help Desk, Service Desk, Service Management