Inside Help Desk Software

GWI Software provider learned that its c.Support Help Desk software platform was being used in an unusual way. The CDC was apparently using it to assist in tracking the H1N1 virus outbreak in the United States. Although the creators of the c.Support platform were surprised by this unusual case, they can’t say they’re surprised.

c.Support was designed as a powerful yet flexible help desk tool. Its customizability allowed it to be tailored to many unique and very specific processes which is probably why the CDC found it feasible to use c.Support in its operations. GWI Software is proud of c.Support’s ability to adapt to different situations and is pleased to know that it is being used in an important role in ensuring public safety.

GWI Software continues to be a leading provider of help desk support software and IT support applications. Its highly customizable service platform is popular amongst companies in a variety of different industries. With thousands of deployments worldwide, GWI Software continues its growth and expansion into one of the leading help desk providers.

Technorati Tags: Help Desk, Help Desk Support, IT Support

Resource Dynamics continues to improve its help desk offering as it announced the release of a new version of its help desk solution which should provider companies with better features to help improve customer service.

Some features include a tele-support help desk which allows agents to track inquiries in addition to a number of powerful help desk features. With the number of improvements in its help desk providing, companies should enjoy increased customer satisfaction as they resolve help desk issues much more quickly and effectiviely.

For more about tele-help desk and resource dynamics, you can read the full article found here.

Technorati Tags: Help Desk, Help Desk Software, Help Desk Support