Inside Help Desk Software

Web Help Desk announced its recent integration capabilities with Microsoft products. This new integration should be a benefit to both Web Help Desk and Microsoft users as it provides automated updates from Microsoft’s software database to the Web Help Desk Software.

The simple integration between the two should help reduce the costs for many companies as it satisfies a need many organizations were previously looking for. With automated updates, companies don’t have to dedicate more costly time and resources to their software platforms.

Web Help Desk continues to show its commitment to cross platform stability and compatibility. As the economy continues to deteriorate, Web Help Desk is taking the steps necessary to make life easier on its users through the introduction of newer features and ideas designed to simplify the workload for its customers.

By working together with Microsoft, Web Help Desk can also focus in on existing Microsoft customers as potential Web Help Desk clients. With this new integration, this has opened up Web Help Desk to another list of prospective customers who could utilize Web Help Desk’s services. In trying times like these, Web Help Desk’s approach is both smart and forward thinking as they look to expand their customer base.

Technorati Tags: Free Help Desk, Help Desk

Fowlers, a leading business in motorcycling, decided upon Numara Track-It! 9 to help manage its many operations. Fowlers was able to quickly and easily implement Numara-Track-It!. Although it is still relatively new, Fowlers expects to see a dramatic improvement in its operations from the use of Numara Track-It!.

In providing support to over 100 users, Fowler found it necessary to streamline its operations with and update its method of dealing with internal IT issues. With Numara Track-It!, Fowler was able to successfully resolve hundreds of IT inquiries from multiple locations within its organization.

Fowler decided to implement Numara Track-It! due to its TCO. As Fowler continued its expansion, it became necessary to look for a solution that facilitated this growth as it founds its previously used solution was not meeting the needs of its growing organization. It became too costly to continue using the prior solution and Fowler needed another solution that would fit its needs. Eventually Numara Track-It! was selected due to its change management capabilities as well as its price. With Numara Track-It!, Fowlers is able to get many of the same features other providers offer at a lower price.

Fowlers is extremely happy with its selection even though it has only been a small timeframe. However, Fowlers definitely sees the vast capabilities of Numara Track-It! and hopes to soon be able to utilize Numara to its maximum potential.

Technorati Tags: Change Management, Help Desk, Service Management

Kayako, a leading vendor of help desk and CRM software is providing its full line of help desk software solutions for charities and open-source projects for free! Kayako’s commitment to social responsibility and helping others has helped them decide to make this very generous offer.

With the use of Kayako Help Desk software, charities can become more focused upon customer service and reaching out to those in need. With the use of Kayako’s popular Help Desk and CRM solutions many organizations who were previously unable to even consider Kayako’s popular solutions can now utilize them for free to help them enjoy even more cost savings.

With the free license, Kayako will also provide organizations with free technical support for a set time period and free licenses to some of Kayako’s other popular solutions.

This offer is also open to open source projects. Kayako realizes the contribution these organizations make to the software industry and are doing this as a way of paying these underpaid developers back. Kayako’s generous offer in these troubling economic times is a breath of fresh air for many of these struggling organizations. With Kayako’s contributions, it is hopeful that they can continue to do good work and provide the much needed services that many people have come to rely upon from these charitable organizations.

Technorati Tags: Free Help Desk, Help Desk, Open Source Help Desk

LiveTime is a Leading Provider of IT Service Management and Help Desk Software. LiveTime hopes to establish a foothold within the Spanish Market as it signed a partnership with Spanish IT Consulting Company G2 Gobierno y Gestion de TI. G2 will resell LiveTime Service Manager and Help Desk in Spain.

LiveTime hopes this partnership will expand its reach outside of its traditional target audience. In expanding to a Spanish Market, LiveTime hopes to fill a void it sees within the Spanish market. G2 also is extremely excited about this new partnership. With LiveTimes focus on simplicity and functionality, G2 sees great promise with LiveTime’s Help Desk Solution within the Spanish Marketplace.

LiveTime and G2 are hopeful for a long and successful partnership between the two companies. With a similar commitment to the service management industry, LiveTime and G2 looks to be a strong partnership that will enable LiveTime to succeed within the Spanish marketplace.

Technorati Tags: Help Desk, IT Service Management, Service Desk

With government budgets continue to spiral out of control with excessive spending and poorly designed budgets, it has become necessary for local government to adopt cost saving measures. While governments are notoriously known for wasteful spending and inefficient allocation of resources, NYC hopes to change the public’s perception.

NYC traditionally let each city department manage its own IT services. This led to overspending as well as inefficient services. A lack of centralization made oversight extremely poor and government operations were largely hindered by this poor design. NYC had trouble keeping up with the massive amount of inquires and support requests its received, with many of these same requests being lost in the shuffle. NYC finally decided to take a stand and changes its IT infrastructure. Rather than being reactive, NYC decided to become proactive when dealing with its IT issues.

NYC decided upon BMC Software’s Remedy Solution to help manage all of its help desk needs. With a centralized database, the IT Department now can readily access much needed critical information quickly and easily. In addition, its new centralized ticketing feature should allow for rapid resolution of incoming tickets. Improved tracking will also help ensure that all support requests are handled in a timely manner. Lost tickets will no longer be a viable excuse.

With the introduction of BMC Software’s Remedy Software Suite, NYC has seen a dramatic improvement in the effectiveness of its IT Department. It has also simultaneously reduced the costs necessary to run it. With this new system, the help desk can handle multiple modes of communication in a relatively easy manner. BMC Software has provided the tools necessary to help NYC successfully run and manage its own IT operations. With continued improvement in its operations thanks to Remedy, NYC hopes to continue to provide higher level of service and an increasingly lower cost!

Technorati Tags: Customer Service, Help Desk, IT Support

GWI Software provider learned that its c.Support Help Desk software platform was being used in an unusual way. The CDC was apparently using it to assist in tracking the H1N1 virus outbreak in the United States. Although the creators of the c.Support platform were surprised by this unusual case, they can’t say they’re surprised.

c.Support was designed as a powerful yet flexible help desk tool. Its customizability allowed it to be tailored to many unique and very specific processes which is probably why the CDC found it feasible to use c.Support in its operations. GWI Software is proud of c.Support’s ability to adapt to different situations and is pleased to know that it is being used in an important role in ensuring public safety.

GWI Software continues to be a leading provider of help desk support software and IT support applications. Its highly customizable service platform is popular amongst companies in a variety of different industries. With thousands of deployments worldwide, GWI Software continues its growth and expansion into one of the leading help desk providers.

Technorati Tags: Help Desk, Help Desk Support, IT Support

Help Desk systems have played important roles in maintaining and providing high levels of customer service. With expanding companies offering more complex products, the need to provide quick and efficient customer support is now becoming more essential than before.

SecureData, a company that provides information security, was a company who had recently been looking to update its existing help desk software package. In providing a secure network which provides protection and security for customers’ data, they have developed strong relationships with their customers. However, SecureData was still looking on ways to improve on the service it provides its customers.

SecureData had decied upon a comprehensive CRM package called Radical which includes some help desk functionality. SecureData found it necessary to pursue a product that could fully meet the growing requirements of its service desk operations. After browsing through a number of different CRM solutions, they settled upon Radical to provide support for its service desk.

Radical provides SecureData a number of options such as dashboards and reports to see real-time information. Also, customer information can be easily gathered and tracked to ensure consistency and provide accountability for any actions. This should greatly improve the way information is captured and used as employees can efficiently access information and quickly know what to do with it.

In addition to these features, Radical also offers a number of other features that can benefit your help desk facility. For more information about Radical CRM and the features it provides, you can read the full article here.

Technorati Tags: Help Desk, Radical CRM, Service Desk Suite

FrontRange recently released the newest version of its popular help desk software, HEAT. Its newest version, Heat 9.0, features an advanced web interface which improves productivity and increases worker efficiency.  This allows companies to maximize the work they get from their workers.

With new tools such as tabbed browsing and message centers, it should greatly improve worker productivity and provide company cost savings in terms of reduced downtime and improved workflow. With the state of the current economy, companies are looking for ways to eliminate existing inefficiencies. Turning to FrontRange to help leverage its help desk functions can go a long way in cutting many costs and increasing productivity.

The advanced features of Heat 9.0 will enable companies to improve upon existing operations. To learn more about FrontRange and its newest offering of Heat, you can read the full article found here.

Technorati Tags: Heat 9.0, Help Desk, Help Desk Features, Help Desk Tool

Help Desk calls significantly drain a company’s resources by tying up employees while also simultaneously using company resources. With a huge influx of help desk calls, companies quickly become bogged down and service levels begin to suffer. When more complex calls come in, more resources need to be spent in order to resolve the problem. Help Desk calls continue to be a huge drain on company time and resources.

There are many things a company can do in order to reduce the frequency of help desk calls. A variety of common issues tend to be the main reasons for a majority of help desk calls. Common issues include poor performance. In order to fix this, companies can continually look to upgrade infrastructure while also tweaking systems to improve performance. Defragmentation can actually solve many system performance problems.

To reduce help desk traffic, there are a number of things companies can do to help there IT support departments. For more information on what your company can do, you can read the full article here.

Technorati Tags: Call Frequency, Help Desk, Help Desk Support

Past studies have tried to find out what help desks spend a majority of their time working on. With the huge number of calls help desk support departments receive, it may be surprising to find out what is the most common reason for the calls. With the wide range of sophisticated and technically complex tools available, these are often not the reason for employee calls to corporate help desk departments.

The main problem help desk teams deal with is a rather simple problem. The biggest reason for calls into help desks is actually attributed to the inadequacy of human memory. Although a simple question to solve, the reason for the majority of calls to help desk departments is due to a forgotten password. Past studies have shown that over 20% of IT related support calls is attributed to a lost or forgotten password. This is ahead of other common support problems such as performance or connection issues.

Although this is a rather simple problem, there is no easy solution for this problem. For more detailed information, you can read the full article found here.

Technorati Tags: Help Desk, Help Desk Support, Service Desk